We send our packages via PostNL with Track & Trace. This means that all packages are easy to follow via the Track & Trace code that you receive via the mail or can be found in your account! Check your parcel trough the international tracking website.

All orders are packed with care.

We ship worldwide*! See the table below for the shipping costs for your country. 

* Popmerch.com is not liable for any customs costs.

With every order we send a track & trace code via email. With this code you can check via the PostNL website when your order is delivered! Haven't received a Track & Trace code? Please contact our customer service!
Did you order before 6pm? Then the order is often shipped the same day. The delivery time for orders in the Netherlands will never take longer than 3 working days, unless stated otherwise!

Other delivery times apply to shipments abroad. These are as follows;

Sorry to hear you don't have your order yet! We strive to send all orders as quickly as possible, so that you can enjoy your new items as soon as possible. Please check via the tracking website with your PostNL Track & Trace code in your account or email where your package is. Didn't receive code or it doesn't work? Please contact our customer service. We will help you as soon as possible!

Around the holidays, PostNL is always busier than usual. This may mean that your package comes a day later than planned. Unfortunately, we have no control over this! 

Forgotten something or do you regret the purchase after placing an order? Send an email to [email protected]. If the order has not yet been processed and shipped, we will cancel the order for you. Then you can place a correct new order!

We always do our utmost to send all orders completely and always check our products before they are shipped.

Is there an article missing or have you unfortunately received a defective item? Please contact our customer service. Then we will help you as soon as possible!

We always do our utmost to send all orders completely. Is there an article missing or have you received a defective item? Please contact our customer service. Then we will help you as soon as possible!

Yes. For international orders we offer a 21 day return service. Items can be returned by sending them back to us with the enclosed return form. Did you lose the return form or did you not find it enclosed in your package? Our apologies. You can add a piece of paper in your package with your name and order number. Then we know enough to be able to process your return.

Shipping costs for returning are for your own account.

The items must be returned in their original condition, ie unworn, unwashed, with tickets and packaging.

When the items have been received by us in good condition, you can expect the amount due in your account within 1-5 working days. If you return the entire order, you will also receive any shipping costs from us.

Can I exchange my items?

To prevent that the item you want becomes sold out while your return to us is on its way, we have no option to exchange.

The most effective way to exchange your items something is to place a new order and return the old one!

At Popmerch.com you can pay with iDeal, PayPal, Visa, Mastercard, American Express, Discover Card, Mistercash/Bancontact, KBC and Maestro. 

All credit cards can be used through PayPal only.

At the moment we don't offer an Afterpay option.

However, we have a very quick returns process. When your return reaches our warehouse the repayment gets processed immediately. So you'll never have to wait a long time to get your money back!